Terms of Service
These terms describe the GuestFly service in general form. They are not a completed contract until the legal entity, governing law, and commercial terms are published.
- Legal entity
- Not yet provided
- Contact
- Not yet provided
- Registration, address, VAT
- Not yet provided
- Governing law
- Not yet provided
Service description
GuestFly provides an operational layer between hotel guests and hotel teams. Guests send requests through a private web link. Hotel staff review, assign, and resolve those requests. GuestFly is not a property management system and does not replace one.
Accounts
Hotel administrators create staff access. Each person is responsible for keeping their login private and for actions taken with their account. Guests are not required to create an account.
Subscriptions and payment
The pilot is offered without a published subscription price. Future Starter, Growth, and Pro plans may be billed through Stripe. A payment is confirmed only when Stripe reports it as paid. Guest service charges, such as an airport transfer, are separate from the hotel’s GuestFly subscription.
Acceptable use
Hotels may use GuestFly for legitimate guest operations. The service may not be used to break the law, misuse guest information, interfere with another hotel’s data, or send unsolicited marketing through the guest channel.
Guest and hotel data
Hotels are responsible for the guest information they enter and for having a lawful basis to use it. GuestFly processes that information to operate the product, including conversation, triage, and payment records.
Intellectual property
GuestFly, its interface, and its software remain the property of the publishing entity once that entity is identified. Hotels keep their own content, service catalogs, and guest records.
Liability
The service is provided as an operational aid. It does not guarantee response times, revenue, or uninterrupted availability. A liability cap and governing law will be stated when the legal entity is published. Until then, no additional warranty is offered.
Termination
A hotel may stop using GuestFly. Access can be suspended if these terms are broken or if required credentials, such as payment configuration, are missing. Export of hotel data should be requested through the published contact before an account is closed.
Contact
Questions about these terms should be sent to the contact published on this page. If that contact still says it has not been provided, the terms are informational and not a completed offer.