60-day pilotNo card needed
Start freeGuestFly gives every guest a private AI concierge, every team member a clear workspace, and every owner the revenue and performance numbers. No app to install.
60-day pilotNo card neededEnglish, French, TurkishLive in an afternoon
3 active requests
Wi-Fi not working
Room 77
Extra towels
Room 118 · Léo
Airport transfer
Room 31
Resolved in 6 min
Maison Test
Concierge online
Good evening, Camille
How can we make your stay easier?
Late Checkout
Sleep in. Keep your room a little longer.
$40.00
Arrange →Illustrative product view. Names and figures are examples.
Works beside the booking software you already use
Direct sync: Hostex, Smoobu, Lodgify, Hostaway, Beds24. Everything else through a private webhook or CSV.
Why GuestFly
Independent hotels do not need another system. They need every guest request handled, every right moment turned into revenue, and every team member seen.
Guest experience, operations, revenue and team in a single place, built for independent hotels that do not have time for six tools.
A private link, no app. The AI answers from your hotel knowledge and offers the right service at the right moment.
Guest writes in French, you read English
Can we check out a bit later tomorrow?
Of course, Camille. A 2 PM check-out is available.
Late Checkout
Three guests report the same Wi-Fi issue? GuestFly groups them into one job, with a priority and the right owner.
Wi-Fi down · Floor 2
Needs an owner3 related requests
Extra towels
LeoRoom 118
Late check-out
MarieRoom 204
13 ready-made services with suggested prices. You see what you keep, after cost and commission.
Spa session
$85
You keep about $37 per sale
Stars and words after every resolved request, attributed to the person who helped.
Welcome, pre-arrival, mid-stay and thank-you, in three languages, with your logo and colors.
Maison Test
Your stay is almost here
Booking software sync
Connect Hostex, Smoobu, Lodgify, Hostaway or Beds24 with a key. Any other software can post to a private webhook or upload a CSV.
Synced 2 min ago
14
new guests
3
updated
14
links sent
Everyone lands in the space that fits their role. Only the owner creates accounts.
Service revenue
$4,820
+18% vs last month
Guest rating
4.8 ★
126 reviews
Active requests
12
2 need an owner
Revenue by day
Step 1
Add your hotel in minutes. Link your booking software or import a CSV.
Step 2
Each guest receives a private link by email, before they arrive.
Step 3
Questions answered from your facts. Services offered when they fit.
Step 4
Requests land classified and assigned. One tap to resolve.
Step 5
Revenue, ratings and response times, all in one place.
Guests rate the person who helped. Owners see the stars, the comments and the trends. Here is what that looks like.
Average across 0 example ratings
Room 204 · Maintenance
Marie fixed the air conditioning in ten minutes, then checked back to make sure it stayed cold.
Room 12 · Late check-out
I asked for a late check-out at midnight and had a confirmation before I fell asleep.
Room 31 · Airport transfer
The driver was waiting with my name. Booking it from my phone took twenty seconds.
Room 118 · Housekeeping
Extra towels arrived before I had put my phone down.
Room 7 · Concierge
One link for everything. I never had to look for the front desk number.
Room 22 · Concierge
They answered in French at 2 AM. I did not expect that from a small hotel.
Room 9 · Spa session
The spa suggestion was perfect and booking it was painless.
Room 15 · Noise
A noisy neighbor was handled quietly and fast. Thank you, Leo.
Room 40 · Maintenance
I could see my request move from received to resolved. No chasing anyone.
Room 3 · Breakfast
Breakfast in bed, arranged from the couch. Dangerous, in the best way.
Room 204 · Maintenance
Marie fixed the air conditioning in ten minutes, then checked back to make sure it stayed cold.
Room 12 · Late check-out
I asked for a late check-out at midnight and had a confirmation before I fell asleep.
Room 31 · Airport transfer
The driver was waiting with my name. Booking it from my phone took twenty seconds.
Room 118 · Housekeeping
Extra towels arrived before I had put my phone down.
Room 7 · Concierge
One link for everything. I never had to look for the front desk number.
Room 22 · Concierge
They answered in French at 2 AM. I did not expect that from a small hotel.
Room 9 · Spa session
The spa suggestion was perfect and booking it was painless.
Room 15 · Noise
A noisy neighbor was handled quietly and fast. Thank you, Leo.
Room 40 · Maintenance
I could see my request move from received to resolved. No chasing anyone.
Room 3 · Breakfast
Breakfast in bed, arranged from the couch. Dangerous, in the best way.
Room 204 · Maintenance
Marie fixed the air conditioning in ten minutes, then checked back to make sure it stayed cold.
Room 12 · Late check-out
I asked for a late check-out at midnight and had a confirmation before I fell asleep.
Room 31 · Airport transfer
The driver was waiting with my name. Booking it from my phone took twenty seconds.
Room 118 · Housekeeping
Extra towels arrived before I had put my phone down.
Room 7 · Concierge
One link for everything. I never had to look for the front desk number.
Room 22 · Concierge
They answered in French at 2 AM. I did not expect that from a small hotel.
Room 9 · Spa session
The spa suggestion was perfect and booking it was painless.
Room 15 · Noise
A noisy neighbor was handled quietly and fast. Thank you, Leo.
Room 40 · Maintenance
I could see my request move from received to resolved. No chasing anyone.
Room 3 · Breakfast
Breakfast in bed, arranged from the couch. Dangerous, in the best way.
Illustrative examples of the ratings GuestFly collects. Names and comments are samples.
Change one number and watch everything connected to it move. An estimate from your assumptions, not a promise.
Estimated, per month
$1,325
kept by your hotel after your cost and GuestFly's 7.5% on margin
Copilot
Move any slider. The copilot shows what else moves with it.
On Growth ($149 a month) that leaves $1,176 after the subscription. It pays for itself after 6 services.
Start your free pilotChoose the level that fits your operation. As your hotel grows, your service revenue commission goes down.
No setup fee · No long-term commitment
Try it
$0for 60 days
Experience GuestFly with your real guests and team.
15% on service margin
Only on eligible service revenue generated through GuestFly.
Start using it
$79/ month
Up to 20 units
For independent hotels, aparthotels and residences.
10% on service margin
Only on eligible service revenue generated through GuestFly.
Most popular
Scale it
$149/ month
Up to 50 units
For hotels ready to run guest operations and service revenue through one platform.
7.5% on service margin
Only on eligible service revenue generated through GuestFly.
Run it across properties
$299/ month
50+ units
For multi-property hospitality teams that need centralized operations and revenue visibility.
5% on service margin
Only on eligible service revenue generated through GuestFly.
GuestFly only applies a commission to eligible service revenue generated through GuestFly. Your subscription covers the platform; the revenue share applies only when GuestFly helps generate a paid service transaction.
Hotel services
Late checkout, early check-in, room upgrades, breakfast in bed
Partner services
Transfers, spa, tours, photographers
No revenue, no commission
Only on the margin, after your cost.
Pilot
15%
Starter
10%
Growth
7.5%
Pro
5%
Your commission decreases as your plan grows.
No. Each guest opens a private link on their phone. It carries your logo and colours, and works in English, French and Turkish.
No. It works beside it. Connect Hostex, Smoobu, Lodgify, Hostaway or Beds24 and guests, dates and rooms arrive on their own. Any other software can send bookings to a private webhook, or you can upload a CSV.
It answers from the facts you give it: check-in times, Wi-Fi, breakfast, nearby places, house rules. It also knows your services and their prices. Your team stays in control of every request.
You put services on sale, such as transfers, late check-out, breakfast in bed or a spa session. Guests pay securely by card. You keep the sale after your own cost, minus a small commission on the margin that goes down as your plan goes up.
There are five levels: owner, administrator, manager, reception and staff. Everyone signs in on the same page and lands in the space that fits their role. Only the owner creates accounts.
Yes. After a request is resolved, the guest rates the help with stars and a comment. Owners see ratings, speed and trends per team member on the Growth and Pro plans.
You choose a plan, or stop. Nothing is charged during the pilot and no card is needed. Your data stays yours.
Guest links use hashed tokens, credentials for connected software are encrypted, key actions are logged, and every marketing email carries a one-click unsubscribe.
Start a 60-day pilot with your real guests and your real team. No card, no commitment.